{"id":176,"date":"2026-07-19T11:05:36","date_gmt":"2026-07-19T11:05:36","guid":{"rendered":"https:\/\/teocast.amfmtuner.com\/?page_id=176"},"modified":"2026-07-20T06:34:40","modified_gmt":"2026-07-20T06:34:40","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/teocast.amfmtuner.com\/?page_id=176","title":{"rendered":"Contact Support"},"content":{"rendered":"\n<style>\n.tc-support,\n.tc-support *{\n  box-sizing:border-box;\n}\n\n.tc-support{\n  --tc-blue:#1688ff;\n  --tc-blue-dark:#086ed5;\n  --tc-cyan:#2ed6d6;\n  --tc-green:#26c281;\n  --tc-orange:#f0a623;\n  --tc-navy:#07182d;\n  --tc-text:#10243d;\n  --tc-muted:#607286;\n  --tc-line:#dfe7f0;\n  --tc-soft:#f5f8fc;\n  width:100%;\n  margin:0;\n  padding:24px 20px 80px;\n  color:var(--tc-text);\n  background:var(--tc-soft);\n  font-family:Arial,Helvetica,sans-serif;\n}\n\n.tc-support-container{\n  width:min(1180px,100%);\n  margin:0 auto;\n}\n\n.tc-support-breadcrumb{\n  display:flex;\n  align-items:center;\n  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.tc-support-hero{\n    padding:42px 22px;\n    text-align:center;\n  }\n\n  .tc-support-hero h2{\n    margin-left:auto;\n    margin-right:auto;\n    font-size:36px;\n  }\n\n  .tc-support-hero p{\n    font-size:16px;\n  }\n\n  .tc-support-actions{\n    justify-content:center;\n  }\n\n  .tc-support-button{\n    width:100%;\n  }\n\n  .tc-support-panel{\n    padding:25px 18px;\n  }\n\n  .tc-support-panel h2{\n    text-align:center;\n    font-size:25px;\n  }\n\n  .tc-support-panel > p{\n    text-align:center;\n  }\n\n  .tc-support-card,\n  .tc-support-link,\n  .tc-support-step{\n    text-align:left;\n  }\n\n  .tc-support-mini-actions{\n    grid-template-columns:1fr;\n  }\n\n  .tc-support-bottom{\n    padding:28px 21px;\n    text-align:center;\n  }\n}\n<\/style>\n\n<div class=\"tc-support\">\n  <div class=\"tc-support-container\">\n\n    <div class=\"tc-support-breadcrumb\">\n      <a href=\"\/\">Home<\/a>\n      <span>\u203a<\/span>\n      <span>Contact Support<\/span>\n    <\/div>\n\n    <section class=\"tc-support-hero\">\n      <span class=\"tc-support-label\">TeoCast Support<\/span>\n\n      <h2>Get help with TeoCast Automation<\/h2>\n\n      <p>\n        Send a clear support report for installation, licensing, playback,\n        Scheduler, Voice Tracking, Audio Processor or streaming issues.\n        Including the exact steps and relevant logs helps us diagnose the problem faster.\n      <\/p>\n\n      <div class=\"tc-support-actions\">\n        <a class=\"tc-support-button\" href=\"mailto:care.teocast@gmail.com?subject=TeoCast%20Automation%20Support%20Request\">\n          Email TeoCast Support\n        <\/a>\n\n        <a class=\"tc-support-button tc-support-button-secondary\" href=\"\/?pagename=knowledge-base\">\n          Search Knowledge Base\n        <\/a>\n      <\/div>\n    <\/section>\n\n    <div class=\"tc-support-layout\">\n\n      <main>\n\n        <section class=\"tc-support-panel\">\n          <h2>Choose the support topic<\/h2>\n\n          <p>\n            Mention the correct topic in the email subject so the request is\n            easier to review.\n          <\/p>\n\n          <div class=\"tc-support-grid\">\n\n            <div class=\"tc-support-card\">\n              <h3>Installation and Licensing<\/h3>\n              <p>\n                Installer problems, license import, Demo Mode, update or missing\n                application data.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-card\">\n              <h3>Playback and Audio<\/h3>\n              <p>\n                Silent output, wrong audio device, unexpected stop, seeking or\n                playback-transition problems.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-card\">\n              <h3>Library and Playlists<\/h3>\n              <p>\n                Import, missing files, category, saved playlist or queue behavior.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-card\">\n              <h3>Advanced Scheduler<\/h3>\n              <p>\n                Music Clock, Ads Clock, commercial break or day-schedule problems.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-card\">\n              <h3>Voice Tracking<\/h3>\n              <p>\n                Voice In, Voice Out, Cue Editor, timing, ducking or preview issues.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-card\">\n              <h3>Streaming Encoders<\/h3>\n              <p>\n                Icecast, SHOUTcast, connection, reconnecting, format, bitrate or\n                listener-audio problems.\n              <\/p>\n            <\/div>\n\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-support-panel\">\n          <h2>Include this information<\/h2>\n\n          <p>\n            A complete report reduces unnecessary back-and-forth and makes the\n            problem easier to reproduce.\n          <\/p>\n\n          <ul class=\"tc-support-list\">\n            <li>TeoCast version shown in the application<\/li>\n            <li>Windows version<\/li>\n            <li>Licensed or Demo Mode<\/li>\n            <li>Exact date and time the problem occurred<\/li>\n            <li>Exact steps performed before the issue<\/li>\n            <li>Exact status or error message<\/li>\n            <li>Whether the problem happens every time or only occasionally<\/li>\n            <li>A screenshot or short screen recording when useful<\/li>\n            <li>The relevant TeoCast log file or log lines<\/li>\n          <\/ul>\n\n          <div class=\"tc-support-note\">\n            Diagnostic logs are stored in:\n            <strong>C:\\TeoCast Automation\\Logs\\<\/strong>\n          <\/div>\n\n          <div class=\"tc-support-warning\">\n            Remove streaming passwords, license files, private customer details\n            and other credentials before sending screenshots or logs.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-support-panel\">\n          <h2>How support review works<\/h2>\n\n          <p>\n            Follow this process so the issue can be checked in the correct order.\n          <\/p>\n\n          <div class=\"tc-support-process\">\n\n            <div class=\"tc-support-step\">\n              <strong>Send one clear report<\/strong>\n              <p>\n                Describe one main issue per message and use a specific email subject.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-step\">\n              <strong>Attach the evidence<\/strong>\n              <p>\n                Include the screenshot, relevant log and exact time of the problem.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-step\">\n              <strong>Wait for the requested checks<\/strong>\n              <p>\n                Do not delete the database or license folders unless support\n                specifically instructs you to do so.\n              <\/p>\n            <\/div>\n\n            <div class=\"tc-support-step\">\n              <strong>Reply in the same email thread<\/strong>\n              <p>\n                Keep follow-up details together so the full troubleshooting history\n                remains available.\n              <\/p>\n            <\/div>\n\n          <\/div>\n        <\/section>\n\n      <\/main>\n\n      <aside class=\"tc-support-sidebar\">\n\n        <section class=\"tc-support-panel\">\n          <h2>Support email<\/h2>\n\n          <p>\n            Contact TeoCast support directly using the official address below.\n          <\/p>\n\n          <div class=\"tc-support-email-box\">\n            <span class=\"tc-support-email-label\">Official support address<\/span>\n\n            <a class=\"tc-support-email\" href=\"mailto:care.teocast@gmail.com\">\n              care.teocast@gmail.com\n            <\/a>\n\n            <div class=\"tc-support-mini-actions\">\n              <a class=\"tc-support-mini-button\" href=\"mailto:care.teocast@gmail.com?subject=TeoCast%20Automation%20Support%20Request\">\n                Open Email\n              <\/a>\n\n              <button id=\"tcCopySupportEmail\" class=\"tc-support-mini-button\" type=\"button\" data-email=\"care.teocast@gmail.com\">\n                Copy Email\n              <\/button>\n            <\/div>\n\n            <div id=\"tcCopySupportStatus\" class=\"tc-support-status\" aria-live=\"polite\"><\/div>\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-support-panel\">\n          <h2>Helpful resources<\/h2>\n\n          <p>\n            These guides may answer the question before a support request is needed.\n          <\/p>\n\n          <div class=\"tc-support-links\">\n\n            <a class=\"tc-support-link\" href=\"\/?pagename=documentation\">\n              <div>\n                <strong>Documentation<\/strong>\n                <span>Complete setup and feature guides.<\/span>\n              <\/div>\n              <span class=\"tc-support-arrow\">\u2192<\/span>\n            <\/a>\n\n            <a class=\"tc-support-link\" href=\"\/?pagename=knowledge-base\">\n              <div>\n                <strong>Knowledge Base<\/strong>\n                <span>Search common questions and quick answers.<\/span>\n              <\/div>\n              <span class=\"tc-support-arrow\">\u2192<\/span>\n            <\/a>\n\n            <a class=\"tc-support-link\" href=\"\/?pagename=documentation\/troubleshooting\">\n              <div>\n                <strong>Troubleshooting Guide<\/strong>\n                <span>Check playback, license, Scheduler and stream problems.<\/span>\n              <\/div>\n              <span class=\"tc-support-arrow\">\u2192<\/span>\n            <\/a>\n\n            <a class=\"tc-support-link\" href=\"\/?pagename=customer-portal\">\n              <div>\n                <strong>Customer Portal<\/strong>\n                <span>Access customer resources when available.<\/span>\n              <\/div>\n              <span class=\"tc-support-arrow\">\u2192<\/span>\n            <\/a>\n\n          <\/div>\n        <\/section>\n\n      <\/aside>\n\n    <\/div>\n\n    <section class=\"tc-support-bottom\">\n      <div>\n        <h2>Before sending your request<\/h2>\n        <p>\n          Check the Knowledge Base first, then send the exact steps, time,\n          screenshot and relevant TeoCast log information.\n        <\/p>\n      <\/div>\n\n      <a class=\"tc-support-button\" href=\"mailto:care.teocast@gmail.com?subject=TeoCast%20Automation%20Support%20Request\">\n        Contact Support\n      <\/a>\n    <\/section>\n\n  <\/div>\n<\/div>\n\n<script>\n(function(){\n  var button = document.getElementById('tcCopySupportEmail');\n  var status = document.getElementById('tcCopySupportStatus');\n\n  if(!button){\n    return;\n  }\n\n  button.addEventListener('click', 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Select the email address manually.';\n        }\n      }\n\n      document.body.removeChild(area);\n    }\n  });\n})();\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Home \u203a Contact Support TeoCast Support Get help with TeoCast Automation Send a clear support report for installation, licensing, playback, Scheduler, Voice Tracking, Audio Processor or streaming issues. Including the exact steps and relevant logs helps us diagnose the problem faster. Email TeoCast Support Search Knowledge Base Choose the support topic Mention the correct topic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-176","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages\/176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=176"}],"version-history":[{"count":3,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages\/176\/revisions"}],"predecessor-version":[{"id":310,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages\/176\/revisions\/310"}],"wp:attachment":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}