{"id":278,"date":"2026-07-20T04:53:09","date_gmt":"2026-07-20T04:53:09","guid":{"rendered":"https:\/\/teocast.amfmtuner.com\/?page_id=278"},"modified":"2026-07-20T06:31:32","modified_gmt":"2026-07-20T06:31:32","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/teocast.amfmtuner.com\/?page_id=278","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<style>\n.tc-policy,\n.tc-policy *{\n  box-sizing:border-box;\n}\n\n.tc-policy{\n  --tc-blue:#1688ff;\n  --tc-blue-dark:#086ed5;\n  --tc-cyan:#2ed6d6;\n  --tc-orange:#f0a623;\n  --tc-red:#df4d5b;\n  --tc-navy:#07182d;\n  --tc-text:#10243d;\n  --tc-muted:#607286;\n  --tc-line:#dfe7f0;\n  --tc-soft:#f5f8fc;\n  width:100%;\n  margin:0;\n  padding:24px 20px 80px;\n  color:var(--tc-text);\n  background:var(--tc-soft);\n  font-family:Arial,Helvetica,sans-serif;\n}\n\n.tc-policy-container{\n  width:min(1180px,100%);\n  margin:0 auto;\n}\n\n.tc-policy-breadcrumb{\n  display:flex;\n  align-items:center;\n  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.tc-policy-contact{\n    grid-template-columns:1fr;\n    text-align:center;\n  }\n\n  .tc-policy-button{\n    width:100%;\n  }\n}\n<\/style>\n\n<div class=\"tc-policy\">\n  <div class=\"tc-policy-container\">\n\n    <div class=\"tc-policy-breadcrumb\">\n      <a href=\"\/\">Home<\/a>\n      <span>\u203a<\/span>\n      <span>Refund Policy<\/span>\n    <\/div>\n\n    <section class=\"tc-policy-hero\">\n      <span class=\"tc-policy-label\">Purchase Policy<\/span>\n\n      <h2>TeoCast Automation Refund Policy<\/h2>\n\n      <p>\n        This policy explains when a refund may be requested for TeoCast Automation,\n        how requests are reviewed, and what happens to the associated software\n        license and download access after an approved refund.\n      <\/p>\n\n      <div class=\"tc-policy-meta\">\n        <span>Digital Software Product<\/span>\n        <span>One-Time Purchase<\/span>\n        <span>Last updated: July 20, 2026<\/span>\n      <\/div>\n    <\/section>\n\n    <section class=\"tc-policy-summary\">\n      <span class=\"tc-policy-summary-icon\">i<\/span>\n\n      <div>\n        <h3>Important summary<\/h3>\n        <p>\n          TeoCast Automation is a digital software product. Purchases are generally\n          final once download access has been granted, a license file has been\n          delivered, or the license has been activated. This does not remove any\n          refund, repair, replacement, or other remedy that must be provided under\n          applicable consumer law.\n        <\/p>\n      <\/div>\n    <\/section>\n\n    <div class=\"tc-policy-layout\">\n\n      <aside class=\"tc-policy-toc\">\n        <strong>On this page<\/strong>\n        <nav>\n          <a href=\"#scope\">Scope<\/a>\n          <a href=\"#eligible\">Eligible refund requests<\/a>\n          <a href=\"#not-eligible\">Normally non-refundable<\/a>\n          <a href=\"#technical\">Technical issues<\/a>\n          <a href=\"#request\">How to request<\/a>\n          <a href=\"#review\">Review and payment<\/a>\n          <a href=\"#license\">License termination<\/a>\n          <a href=\"#chargebacks\">Payment disputes<\/a>\n          <a href=\"#legal-rights\">Legal rights<\/a>\n        <\/nav>\n      <\/aside>\n\n      <main class=\"tc-policy-content\">\n\n        <section class=\"tc-policy-section\" id=\"scope\">\n          <h2>1. Scope of this policy<\/h2>\n\n          <p>\n            This Refund Policy applies to purchases of TeoCast Automation made\n            directly through the official TeoCast website and paid through an\n            available payment provider.\n          <\/p>\n\n          <p>\n            A TeoCast purchase may include software download access, a software\n            license, customer account access, documentation, updates, and support\n            services described on the product page at the time of purchase.\n          <\/p>\n\n          <div class=\"tc-policy-note\">\n            Purchases made through a third-party reseller or marketplace are also\n            subject to that seller&#8217;s refund and dispute procedures.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"eligible\">\n          <h2>2. Refund requests that may be eligible<\/h2>\n\n          <p>\n            A refund may be approved after review in the following situations:\n          <\/p>\n\n          <ul class=\"tc-policy-list\">\n            <li>\n              The same TeoCast order was charged more than once because of a\n              duplicate payment.\n            <\/li>\n            <li>\n              The customer paid successfully but TeoCast did not provide the\n              purchased download or license, and support could not correct the\n              delivery problem within a reasonable period.\n            <\/li>\n            <li>\n              A confirmed software defect prevents the purchased product from\n              performing a material function described on the official product\n              page, and TeoCast Support is unable to provide a reasonable fix,\n              workaround, replacement, or other appropriate remedy.\n            <\/li>\n            <li>\n              The delivered product is materially different from the description\n              shown at the time of purchase.\n            <\/li>\n            <li>\n              The refund is required by applicable consumer law, a payment\n              provider rule, or another binding legal requirement.\n            <\/li>\n          <\/ul>\n\n          <div class=\"tc-policy-warning\">\n            Refund requests should normally be submitted within 14 calendar days\n            of purchase. This request period does not reduce any longer period or\n            mandatory remedy provided by applicable law.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"not-eligible\">\n          <h2>3. Situations that are normally non-refundable<\/h2>\n\n          <p>\n            Unless required by applicable law, refunds are normally not provided\n            for the following:\n          <\/p>\n\n          <ul class=\"tc-policy-list tc-policy-list-no\">\n            <li>Change of mind after purchase.<\/li>\n            <li>\n              Failure to review the available demo, published features, product\n              description, documentation, or system requirements before purchase.\n            <\/li>\n            <li>\n              Installation on an unsupported operating system, unsupported\n              hardware, or an incompatible virtual environment.\n            <\/li>\n            <li>\n              Problems caused by third-party streaming servers, hosting providers,\n              internet connections, audio devices, drivers, security software,\n              Windows configuration, or other external products and services.\n            <\/li>\n            <li>\n              Failure to configure, operate, or maintain the software correctly\n              after reasonable instructions or support have been provided.\n            <\/li>\n            <li>\n              A feature, integration, format, or workflow that was not advertised\n              as included in the purchased version.\n            <\/li>\n            <li>\n              Unauthorized sharing, resale, transfer, modification, duplication,\n              reverse engineering, or distribution of the software or license.\n            <\/li>\n            <li>\n              A request made after the license or download has been abused,\n              transferred, shared, or used in violation of the license terms.\n            <\/li>\n          <\/ul>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"technical\">\n          <h2>4. Technical problems and support review<\/h2>\n\n          <p>\n            A technical problem does not automatically qualify for a refund.\n            TeoCast Support must first be given a reasonable opportunity to\n            diagnose the issue and provide an appropriate remedy.\n          <\/p>\n\n          <p>\n            The customer may be asked to provide the TeoCast version, Windows\n            version, exact steps, screenshots, relevant logs, and other information\n            needed to reproduce the reported problem.\n          <\/p>\n\n          <div class=\"tc-policy-danger\">\n            A refund request may be denied when the customer refuses reasonable\n            troubleshooting, removes required diagnostic information, or prevents\n            support from confirming the reported issue, except where applicable\n            law requires otherwise.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"request\">\n          <h2>5. How to request a refund<\/h2>\n\n          <div class=\"tc-policy-steps\">\n\n            <div class=\"tc-policy-step\">\n              <span class=\"tc-policy-step-number\">1<\/span>\n              <div>\n                <h3>Contact TeoCast Support<\/h3>\n                <p>\n                  Send the request to care.teocast@gmail.com using the email\n                  address associated with the order.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-policy-step\">\n              <span class=\"tc-policy-step-number\">2<\/span>\n              <div>\n                <h3>Identify the purchase<\/h3>\n                <p>\n                  Include the order number, purchase date, customer name, billing\n                  email, and payment transaction reference when available.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-policy-step\">\n              <span class=\"tc-policy-step-number\">3<\/span>\n              <div>\n                <h3>Explain the reason<\/h3>\n                <p>\n                  Describe the issue clearly and include relevant screenshots,\n                  logs, or duplicate-payment evidence.\n                <\/p>\n              <\/div>\n            <\/div>\n\n            <div class=\"tc-policy-step\">\n              <span class=\"tc-policy-step-number\">4<\/span>\n              <div>\n                <h3>Complete the review<\/h3>\n                <p>\n                  Cooperate with reasonable verification and troubleshooting\n                  requested by TeoCast Support.\n                <\/p>\n              <\/div>\n            <\/div>\n\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"review\">\n          <h2>6. Review, approval, and refund timing<\/h2>\n\n          <p>\n            TeoCast will normally acknowledge a complete refund request within\n            five business days. Complex technical or payment investigations may\n            require additional time.\n          <\/p>\n\n          <p>\n            If approved, the refund will normally be sent to the original payment\n            method within ten business days after approval. The bank, card issuer,\n            or payment provider may require additional processing time before the\n            refund appears in the customer&#8217;s account.\n          <\/p>\n\n          <p>\n            The amount refunded may be reduced only when permitted by applicable\n            law and clearly justified by non-refundable payment-provider charges,\n            currency conversion, partial refunds, or other documented circumstances.\n          <\/p>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"license\">\n          <h2>7. Effect of an approved refund<\/h2>\n\n          <p>\n            When a full refund or payment reversal is approved, the associated\n            TeoCast software license is terminated. Download permissions, customer\n            portal access, updates, activation services, and support connected to\n            that purchase may be suspended or revoked.\n          <\/p>\n\n          <p>\n            The customer must stop using the refunded software and remove all\n            copies of the installer, license file, backup copies, and other\n            licensed materials from their systems and storage.\n          <\/p>\n\n          <div class=\"tc-policy-danger\">\n            Continued use, sharing, activation, or distribution of TeoCast after a\n            full refund, chargeback, or license termination is unauthorized and\n            may violate the applicable software license terms.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"chargebacks\">\n          <h2>8. Chargebacks and payment disputes<\/h2>\n\n          <p>\n            Customers are encouraged to contact TeoCast Support before filing a\n            payment dispute so that delivery, duplicate-charge, or technical\n            problems can be reviewed directly.\n          <\/p>\n\n          <p>\n            A chargeback, payment reversal, or fraud claim may result in immediate\n            suspension of the related license, download access, customer account,\n            activation services, updates, and support while the dispute is being\n            reviewed.\n          <\/p>\n\n          <p>\n            TeoCast may provide the payment provider with relevant order,\n            download, email-delivery, account-access, license, activation, and\n            support records when responding to a dispute.\n          <\/p>\n        <\/section>\n\n        <section class=\"tc-policy-section\" id=\"legal-rights\">\n          <h2>9. Consumer rights and applicable law<\/h2>\n\n          <p>\n            Nothing in this policy excludes, limits, or replaces any mandatory\n            right or remedy that cannot legally be waived. Where this policy\n            conflicts with applicable consumer law, the mandatory legal requirement\n            will control.\n          <\/p>\n\n          <p>\n            Depending on the buyer&#8217;s location, additional rights may apply to\n            defective, misrepresented, undelivered, or non-conforming digital\n            products. TeoCast may request information reasonably necessary to\n            determine which legal requirements apply to a particular transaction.\n          <\/p>\n\n          <div class=\"tc-policy-note\">\n            This page states TeoCast&#8217;s commercial refund procedure. It is not a\n            substitute for independent legal advice.\n          <\/div>\n        <\/section>\n\n        <section class=\"tc-policy-contact\">\n          <div>\n            <h2>Request assistance<\/h2>\n            <p>\n              Contact TeoCast Support using the billing email associated with the\n              purchase and include the order number and reason for the request.\n            <\/p>\n          <\/div>\n\n          <a class=\"tc-policy-button\" href=\"mailto:care.teocast@gmail.com?subject=TeoCast%20Automation%20Refund%20Request\">\n            Contact Support\n          <\/a>\n        <\/section>\n\n        <a class=\"tc-policy-back\" href=\"\/\">\n          \u2190 Back to Home\n        <\/a>\n\n      <\/main>\n    <\/div>\n\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home \u203a Refund Policy Purchase Policy TeoCast Automation Refund Policy This policy explains when a refund may be requested for TeoCast Automation, how requests are reviewed, and what happens to the associated software license and download access after an approved refund. Digital Software Product One-Time Purchase Last updated: July 20, 2026 i Important summary TeoCast [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-278","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages\/278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=278"}],"version-history":[{"count":3,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages\/278\/revisions"}],"predecessor-version":[{"id":308,"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=\/wp\/v2\/pages\/278\/revisions\/308"}],"wp:attachment":[{"href":"https:\/\/teocast.amfmtuner.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}